Privacy Policy
ProSells Trade Program · Effective November 10, 2026
ProSells Trade Program (the “App”) is a Shopify app provided by ProSells (“we”, “us”), based in Ontario, Canada. It lets Shopify merchants run a trade program: professionals apply on the merchant’s store, the merchant approves or rejects them, and approved professionals receive an automatic trade discount. This policy explains what information the App collects, how we use it, and the choices available to you.
For information about professionals who apply to a store’s trade program, the merchant decides what is collected and why, and we process it on the merchant’s behalf. If you applied to a store’s trade program, the store is your first point of contact for privacy requests; you can also contact us at support@prosells.app.
Information we collect
From merchants, through Shopify: store domain and name, the store owner’s and store contact email addresses, the access credentials Shopify issues to the App, the App’s settings (such as the trade discount percentage and label), and the status of the merchant’s App subscription. Payments are handled entirely by Shopify; we never receive card details.
From trade applicants, through the application form on the merchant’s store: first and last name, email address, and — if provided — phone number, business name, profession, city and state or province, website or social media address, license or registration number, a link to a portfolio or proof of business, and a message. If the applicant is signed in to the store, we also receive their Shopify customer ID. We record the application’s status (pending, approved or rejected) and related dates.
In the merchant’s Shopify store: when a merchant approves an applicant, the App finds or creates the matching Shopify customer, adds the tag “trade-approved” and saves the applicant’s discount tier on the customer record. Rejecting removes the tag. These records live in the merchant’s Shopify store.
Email records: copies of the transactional emails the App sends (recipient, subject, text and delivery status), so merchants can see what was sent.
The App does not use advertising or analytics trackers, and it does not set tracking cookies on the merchant’s storefront.
How we use information
- To provide the App’s features: receiving applications, showing them to the merchant, tagging approved customers and applying the trade discount.
- To send transactional emails: application received, new application (to the merchant), approved and rejected.
- To provide support, keep the App secure, prevent abuse and meet legal obligations.
We do not sell personal information, use it for advertising, or use it to train artificial intelligence models.
Service providers
We share information only with providers that help us run the App:
- Shopify — the platform the App runs on and billing.
- Render — application hosting (United States).
- Neon — database hosting (United States).
- Resend — delivery of transactional emails (United States).
- Cloudflare — domain name services and support email routing.
Because these providers operate in the United States, information may be processed outside your province or country. We may also disclose information if required by law.
Retention and deletion
- We keep information while the merchant has the App installed.
- When Shopify tells us that a customer asked to be deleted, we delete that person’s applications and email records.
- When a customer requests their data, we send the merchant a copy of everything the App holds about that person.
- After a merchant uninstalls the App, Shopify sends a deletion request about 48 hours later, and we then delete all of that store’s data.
- Deleted data may remain in encrypted backups for a limited time until they are overwritten.
Security
Information is encrypted in transit (HTTPS) and stored with providers that encrypt data at rest. Access to production systems is restricted to the people who operate the App. No method of transmission or storage is completely secure, but we work to protect the information we hold.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to withdraw consent. Trade applicants can contact the store they applied to, or email us at support@prosells.app and we will work with the store to respond. Merchants can contact us directly. You may also have the right to complain to a data protection authority, such as the Office of the Privacy Commissioner of Canada.
Children
The App is intended for businesses and is not directed to children under 16.
Changes
We may update this policy. We will post the new version on this page with a new effective date, and notify merchants of significant changes.
Contact
ProSells · Ontario, Canada · support@prosells.app